Let’s deep dive into the payment gateway so you can better communicate with your customers the reason for these holds. You can assure your customer if this isn’t the case after a few week, you’ll be happy to contact your merchant services provider and resolve the issue. The authorization should be lifted automatically in 5-10 business days.
The AVS/CVV response is unfortunately not known until AFTER the authorization is processed. Explain to the customer that you use AVS & CVV to help protect yourself from fraud & chargebacks. However, during the second step, the AVS or CVV rules failed, so the payment gateway ended up declining the transaction.Īlthough these types of authorizations and holds can frustrate your customer, the process protects you, the merchant. Initially the bank approved the authorization. Here’s how this works: The processing bank sent the request to charge the customer’s card.
#Avn stars bank statement verification
These types of authorizations only happen if you have enabled AVS (Address Verification System) or CVV (3 digits on back of card) rules to help protect your merchant account from fraudulent transactions (and to possibly help win chargeback disputes).
If the customer uses a debit card, this will function very similar to a “charge” since authorizations do lower their spending limit. Instead, an “authorization” has been placed on their card. In this scenario, the payment gateway actually didn’t bill the customer’s card. The frustrated customer calls asking: “Why was my credit card billed?” This type of scenario is almost always due to AVS & CVC decline and authorization settings. Have you ever run a card, had it decline, yet it still shows up on a customer’s card statement? We often get questions from our high risk merchants, inquiring about a transaction that shows as declined at the payment gateway. AVS & CVV Declines & Authorizations: Tips & Tricks For Credit Card Merchants
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